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517-487-5921 | 226 Russell Street Lansing, MI 48906

CODE OF ETHICS

CODE OF ETHICS

  • To perform high-quality repair at a fair price.
  • To give the customer a price estimate for work to be performed.
  • To use only proven high-quality merchandise.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice. Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each individual customer.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To follow state regulations.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To exercise reasonable care for the customer's property while in our possession.
  • To maintain a system for fair settlement of customer's concerns
  • AAA (American Automobile Association)
  • Auto Value
  • ASE
  • BG Products
  • ASE Master Technician
  • Car Care Aware

Testimonials

, 01/07/2020
I was stranded in Lansing and Northside Service was my first call... they had great response time of less than 30 minutes... the driver who showed up was very friendly and made my unpleasant morning very pleasant and was very helpful. They got my car towed to the destination I needed and was very fair in the pricing! I would recommend this company to anyone!
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